Terms of Service

1. Who these terms are with

Infiverse operates the Kern Cloud service. These terms form an agreement between you and Infiverse ("Infiverse", "we", "us") for that service. If you use the service for an organisation, you confirm that you have authority to bind it. You must be at least 18 years old.

Legal, cancellation, and refund requests can be sent to [email protected].

2. Service and access

Kern Cloud is available through email sign in. Access may be paused or withdrawn to manage capacity, payment failure, security, or abuse. Kern Cloud hosting is charged in credits as described in section 8. Current prices are shown before deployment, and price changes apply prospectively only.

3. Accounts and acceptable use

Provide accurate Kern Cloud account information and keep the login codes, passwords, and other credentials we issue secure. Tell us promptly if you suspect unauthorised access to your Kern Cloud account or to hosting infrastructure Infiverse administers.

You remain fully responsible for every cloud account, model provider, API key, tool, data source, and other third-party account you connect to an agent host. This includes ensuring that you have authority to connect it, choosing appropriate permissions, securing its credentials, monitoring the agent's actions, paying resulting provider charges, and complying with the provider's terms and applicable law. Infiverse remains responsible for the parts of the Kern Cloud service within its control.

You may not use Kern Cloud to:

• break the law, violate another person's rights, or facilitate fraud or abuse;
• introduce malware, evade controls, probe other users, or disrupt the service;
• send unlawful spam, impersonate others, or process data without a lawful basis;
• resell hosted access unless we agree in writing; or
• ask an agent to do something you could not lawfully do yourself.

4. Hosted agents and third-party services

When you use an agent through Kern Cloud, its output can be incomplete, inaccurate, insecure, or harmful. You choose its instructions, tools, data, and approvals and must review important actions and outputs. Do not rely on a hosted agent as the sole basis for medical, legal, financial, safety-critical, employment, or other high-impact decisions.

Third-party models, websites, APIs, and accounts you connect through those services have their own terms and may change or become unavailable. Your responsibilities for connected accounts are described above. We are not responsible for independent third-party services, but remain responsible, where the law requires it, for our own selection and use of processors that provide the hosting service.

5. Kern source code is separate

Kern's downloadable source is licensed by infiloop2 under the Business Source License 1.1 displayed in its repository. That licence governs code you download, modify, or operate yourself and is separate from the hosted service supplied by Infiverse.

These terms govern only Infiverse's hosting, automation, account, and payment services. They do not grant production rights beyond the repository licence or a separate commercial licence.

6. Software and hosting disclaimer

Kern Cloud, its hosting and automation, and software supplied with or through the service are provided "as is" and "as available". To the fullest extent permitted by law, Infiverse does not promise that they will be uninterrupted, secure, error-free, fit for a particular purpose, or free from bugs, defects, or vulnerabilities.

Infiverse is not responsible for modifications to Kern software made by you or another third party, or for their effects.

7. Hosting and your data

Your instance and encrypted volumes run in Infiverse's AWS account. AI inference and other third-party services you connect may be billed to you directly by those providers.

Keep independent copies of data you cannot afford to lose. Hosting is not a backup service. Destroying a deployment permanently deletes its instance and volumes. We do not promise that deleted data, failed deployments, or data lost through your agent's actions can be recovered.

8. Credits, prices, and payment

Kern Cloud hosting is charged in US-dollar credits. Running service is charged at the equivalent of $1 per day and stopped storage at $0.20 per day while credit remains. Usage is deducted in completed five-minute intervals using the current Kern hosting status. Charges never reduce a credit balance below zero.

Stripe Managed Payments processes payments as merchant of record and handles applicable indirect taxes at checkout. Purchased credits are added after payment is confirmed and cannot be transferred between accounts. Purchased unused credits do not expire while the service operates.

The service is prepaid. If your balance is insufficient, we may suspend or stop running services. When a balance reaches zero, we stop the running service and waive retained storage charges until credit is added. Adding credit does not restart a stopped service; you choose when to start it again. You are responsible for monitoring your balance and destroying resources you no longer want.

9. Ending service and refunds

You can stop using the service and destroy a deployment at any time. Purchased credits, including unused credits, are non-refundable except where a refund is required by applicable law. Starter credit has no cash value and is not refundable.

Nothing in these terms limits statutory rights, including rights where digital content is faulty or a service is not supplied with reasonable care and skill.

10. Availability, changes, and termination

The service is provided as a beta and is not guaranteed to be uninterrupted, error-free, secure, or permanently available. Maintenance, security incidents, provider failures, and agent actions can interrupt it. Features may change, be suspended, or be withdrawn at any time.

You can stop using the service and destroy a deployment at any time. We may suspend access or end the agreement to protect users, comply with law, manage capacity, address abuse or security risk, or respond to a breach of these terms. Infiverse is not responsible for delay caused by events outside its reasonable control.

11. Ownership and confidentiality

You retain rights in content you submit. You give us a limited licence to host, copy, transmit, and process it only to provide, secure, and support the service. We retain rights in the hosting service, branding, and materials owned by Infiverse. Feedback may be used without restriction, but we will not identify you publicly without permission.

We do not routinely inspect host content. If support, security, or law requires access, we limit it to authorised people and the minimum reasonably necessary. Business users must keep confidential information they receive through the service confidential.

12. Limits on liability

To the fullest extent permitted by law, Infiverse is not liable for loss or damage resulting from:

• agent output, actions, errors, or omissions;
• your instructions, configuration, content, approvals, or unlawful use;
• accounts, credentials, providers, tools, or services you connect;
• failure to secure credentials or accounts under your control;
• bugs, defects, vulnerabilities, or errors in software supplied with or through the service;
• service interruption, suspension, modification, or withdrawal of the service;
• loss of data for which you did not keep an independent copy; or
• events outside Infiverse's reasonable control.

For business users, Infiverse is not liable for indirect or consequential loss, or loss of profit, revenue, anticipated savings, goodwill, business opportunity, or data. Any liability remaining after these exclusions is limited in aggregate to the greater of US $100 and the amount you paid Infiverse for the service in the preceding 12 months. This cap does not apply to amounts you owe. Each exclusion and limitation applies only to the extent permitted by law.

13. General

If a term is unenforceable, the rest remains effective. Delay in enforcing a term is not a waiver. You may not transfer this agreement without our consent; we may transfer it as part of a reorganisation or sale if your rights are not reduced. No third party may enforce it.

English law governs these terms. Consumers retain mandatory protections and may use the courts available under applicable consumer law. For business users, the courts of England and Wales have exclusive jurisdiction.